Shipping & Returns

We are so glad that you want to shop with us and we will ensure that your experience with us will bring you back to shop on our website again, if you are not completely satisfied with your purchase, you can simply return it(return shipping charges paid by customer) and we will provide you with refund (Gift Card) within the following guidelines. However we suggest you to check sizing information carefully before ordering as we do not honour refund request only because of size issue.

Missing items, wrong items delivered:


We apologize for any inconvenience this may have caused. We want to ensure that your experience with us will bring you back to shop on our website again and will do everything we can to remedy the situation as soon as possible.

Please open the parcel and check the contents before signing and inform us within 7 days so that we can initiate the process of refund.

Please contact support team for further advice.

Shipping:


All our items have to be dispatched from an overseas location to your home. This process often takes between 8 - 25 business days plus a processing time of 1-5 business days. Yes we provide tracking number on request so you can track the status of your parcel. We will make sure you received your items in a timely fashion and if your item is lost or damaged, we will refund your purchase. If you have any queries please use our contact us form to send us any enquiry.

Processing Time:


Once we receive your order we do quality control checks before shipping the item, this might take 1-5 business days.However in peak seasons or for popular items there might be stock availabity issues and high volume of orders so processing may take 5-10 Business days.


Availability:


All orders for products are subject to availability, in case if the item you purchased is out of stock or insufficient products to complete the order we will get in touch with you to provide you with a status update. In which case we will provide full refund or send you a gift voucher for the same value for to use on our website for further transactions.

If you have any queries or issues with your order please send us an email to support@kidswear.co.nz